Protocall is one of the most highly decorated inside sales channels in the United States. Two dozen customer and industry awards, as well as outstanding project revenues, establish Protocall as a leading outsource agency. Included among its 13 consecutive MVP Quality Awards from Customer Interaction Solutions magazine is one bestowed in 2010 for a profitable energy sales program.
MVP (Marketing Via Phone) Quality Award, 1998 - 2010
Protocall has won 13 consecutive MVP Quality Awards from Customer Interaction Solutions magazine, including 5 Gold, 6 Silver, and 2 Bronze. The editors of CIS explain that winners exhibit “a true commitment to high ethical standards, stringent policies and challenging goals.”
Verizon Top Vendor (John Dolan Memorial Diamond Award), 2006, 2005
This award recognizes Verizon’s top small business sales vendor in the United States for local, long distance, and broadband services. Criteria is based on “sales performance, new ideas/innovation, problem solving, team work, responsiveness, timeliness, account management, information technology, quality assurance, training, back office systems, and low quantity of customer complaints.”
Maryland Blue Chip Enterprise Initiative, 2000
Created in 1992, The Blue Chip Enterprise Initiative (BCEI) recognizes small businesses that have effectively overcome adversity or created opportunities, while emerging stronger. Winners represent a cross-section of the economy.
AT&T "Circle of Excellence," 2007
Bell South Top Vendor of the Year, 2005
Number 1 Outbound DSL Sales Award, 2005
CRM Excellence Award, 2005
Presented by Customer Interaction Solutions to companies that “offer the best and the brightest customer relationship management products and services, all to the benefit of their clients.” According to the editors, “Winners were chosen on hard data: quantifiable results that convinced us, without a doubt, their clients were infinitely better off with these companies’ products and services than without.”
Top 50 Teleservices Agency, 2001
Award for Call Center Excellence, 1998
The ACCE is presented by the American Teleservices Association to companies that embody a total commitment to client service, quality and excellence.
TELO Award, 1998
The TELO is presented by the American Telemarketing Association for outstanding and innovative work in telemarketing. (A company may only win the TELO once. Protocall won in its first year of eligibility.)
CTAM Broadband Marketing Competition, 2004, 2001
The Cable Television and Marketing Association (CTAM) recognizes the most effective methods available to market cable products.
Fast Track 50, 2002
The fastest growing public and private companies in Greater Washington ranked by the Washington Business Journal according to performance during the previous three consecutive years.
Top 100 Inner City Company, 2003
The Inner City 100 was created by Inc. magazine and the Initiative for a Competitive Inner City to recognize the fastest-growing urban businesses. According to ICIC, the annual list showcases businesses that are thriving all over America, creating jobs, income, and wealth for inner-city residents. It is the most ambitious project in America to uncover and celebrate inner-city entrepreneurship and business success.