Recognition (New Inside Sales Website Under Construction)

Protocall is one of the most highly decorated inside sales channels in the United States.   Two dozen customer and industry awards, as well as outstanding project revenues, establish Protocall as a leading outsource agency.  Included among its 13 consecutive MVP Quality Awards from Customer Interaction Solutions magazine is one bestowed in 2010 for a profitable energy sales program.  

MVP (Marketing Via Phone) Quality Award, 1998 - 2010

Protocall has won 13 consecutive MVP Quality Awards from Customer Interaction Solutions magazine, including 5 Gold, 6 Silver, and 2 Bronze.  The editors of CIS explain that winners exhibit “a true commitment to high ethical standards, stringent policies and challenging goals.”

Verizon Top Vendor (John Dolan Memorial Diamond Award), 2006, 2005

verizon_top_vendorThis award recognizes Verizon’s top small business sales vendor in the United States for local, long distance, and broadband services.  Criteria is based on “sales performance, new ideas/innovation, problem solving, team work, responsiveness, timeliness, account management, information technology, quality assurance, training, back office systems, and low quantity of customer complaints.”

Maryland Blue Chip Enterprise Initiative, 2000

Created in 1992, The Blue Chip Enterprise Initiative (BCEI) recognizes small businesses that have effectively overcome adversity or created opportunities, while emerging stronger.  Winners represent a cross-section of the economy.

AT&T "Circle of Excellence," 2007

ATT-Logo-Solution-Provider_300pxAT&T Group President John T. Stankey said Protocall “achieved incredible results in 2007 and is a Solution Provider’s leader and key contributor to the business.  Your success in connecting people with their world and your passion to serve over the last year are truly an inspiration to our company.”

Bell South Top Vendor of the Year, 2005

030806_ATT_BELLThis award is given for “profitable and quality-conscious telecommunications marketing programs.”  

Number 1 Outbound DSL Sales Award, 2005

030806_ATT_BELL“Who’s Going to Vegas Trip” (Bell South #1 OTM Vendor of the Quarter — the only vendor to achieve 125 percent of the client’s objective, year to date in 2005.)

CRM Excellence Award, 2005

customer_interaction_solutions-logoPresented by Customer Interaction Solutions to companies that “offer the best and the brightest customer relationship management products and services, all to the benefit of their clients.”  According to the editors, “Winners were chosen on hard data: quantifiable results that convinced us, without a doubt, their clients were infinitely better off with these companies’ products and services than without.”


Top 50 Teleservices Agency, 2001

CIS-Top-50_2001_250Winners of the Top 50 Teleservices Agencies must meet the stringent criteria set by the editors of Customer Interaction Solutions. Billable minutes were verified by the editors for accuracy and reliability.

Award for Call Center Excellence, 1998

The ACCE is presented by the American Teleservices Association to companies that embody a total commitment to client service, quality and excellence.


TELO Award, 1998

The TELO is presented by the American Telemarketing Association for outstanding and innovative work in telemarketing. (A company may only win the TELO once.  Protocall won in its first year of eligibility.)


CTAM Broadband Marketing Competition, 2004, 2001

The Cable Television and Marketing Association (CTAM) recognizes the most effective methods available to market cable products.

Fast Track 50, 2002

The fastest growing public and private companies in Greater Washington ranked by the Washington Business Journal according to performance during the previous three consecutive years.

Top 100 Inner City Company, 2003

TOP_100_INNER_CITYThe Inner City 100 was created by Inc. magazine and the Initiative for a Competitive Inner City to recognize the fastest-growing urban businesses.  According to ICIC, the annual list showcases businesses that are thriving all over America, creating jobs, income, and wealth for inner-city residents.  It is the most ambitious project in America to uncover and celebrate inner-city entrepreneurship and business success.