A multi-channel sales organizations since 1998.

Humans vs. Robots: Why AI Won’t Replace Humans in the Call Center

May 29, 2018 - By: - In: Phone - No comments

Artificial Intelligence (AI) and Robotic Process Automation (RPA) in Call Centers Artificial intelligence (AI) is one of the hottest topics in call centers today. Strategic debates regarding its application for customer service, the potential for job disruption and the ethical issues surrounding human work displacement are taking place in boardrooms around the globe. But while […]

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Outbound Telesales is Making a Comeback

May 17, 2018 - By: - In: Phone - No comments

The death knell for outbound telesales has sounded countless times over the years. Aggressive cold-calling practices, fraudsters, scam artists, relentless robocalls… it’s easy to see why telemarketing’s much-maligned reputation has been dominated by images of the illicit “boiler room” operation. A brief history of outbound telesales Although telemarketing is undergoing a revival, it has had […]

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