This article is last in a three-part series “How to Win Leads and Influence Sales.” In part one of this series, I talked about how the phone is an essential tool for today’s business-to-business marketing and covered how you can use it to develop leads, lists and even channels. In part two I showed how […]
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Let’s get right to the point: PFP (Pay for Performance) is one of the most polarizing acronyms in the contact center industry. PFP pricing models come in many different forms, ranging across all outsourcing disciplines including inbound, outbound, non-voice and beyond. Risk sharing in outsourcing contracts is a good thing. However, I’m not in favor […]
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I’ve just read a lovely book. The Dalai Lama’s Cat by David Michie. It’s a lovely novel. It is based in the house of the Dalai Lama and sees the world through the eyes of a cat. Aside from the fact that it is a relaxing read, it has quite a few interesting concepts mostly […]
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