A multi-channel sales organizations since 1998.

The Dreaded PFP Model

July 13, 2018 - By: - In: Startup - No comments

Let’s get right to the point: PFP (Pay for Performance) is one of the most polarizing acronyms in the contact center industry. PFP pricing models come in many different forms, ranging across all outsourcing disciplines including inbound, outbound, non-voice and beyond. Risk sharing in outsourcing contracts is a good thing. However, I’m not in favor […]

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