A multi-channel sales organizations since 1998.

Why Customer Experience Matters More Than Ever

August 25, 2018 - By: - In: Phone - No comments

Marketers used to approach customer experience strictly from a campaign-centric perspective. And, frankly, many still do. But this is an old way of thinking about customer experience that comes with severe limitations, resulting in campaigns that are: Disconnected and inconsistent across channels Batch-driven and require the use of hard-to-compile, static data sources Without a contextual […]

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5 Ways for Enterprises to Succeed in Telesales

August 10, 2018 - By: - In: Phone - No comments

At Dreamforce’12, Groupon.com and K12.com joined me on stage to share how they’ve transformed their telesales** operations. The two operations could not be further apart. Groupon.com does automated outbound B2B dialing to merchants around the globe to enroll them for their daily deals business. K12.com, on the other hand, has an inbound B2C callcenter for […]

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