Protocall announces the opening of a new automated call center in Laurel, Maryland.
Protocall wins the industry’s equivalent of the Triple Crown — the MVP Quality Award, Customer Interaction Solutionsmagazine; the TELO, American Telesales Association; and the Award for Contact Center Excellence (ACCE), Teleprofessional magazine. Protocall is the only company to win all three awards in the same year.
Protocall holds an open house at the new call center. Guests include aides to the governor and a U.S. Senator, the mayor of Laurel, Maryland and a state Senator. Other dignitaries, including Representative Steny Hoyer, visit during the next year.
Specializing exclusively in outbound telecommunications sales, Protocall grows by more than 550 percent during 1998.